Eastern Mountain Sports Reviews

Crappy Return Policy Crappy Prices
"I was traveling and purchased a pair of shoes with cash. Later that even I walked around the hotel room and decided they weren't comfortable. So less than 24 hours later I returned them on my way out of town. They wouldn't refund my cash. Only a gift card. I don't have an EMS anywhere near me. I have Bob's Stores, but even though Bob's carries EMS merchandise I was told I can't use it there. Why the **** not it's the same day chain!? So now I have to order online and incur shipping charges to use it which given the other complaints using a gift card is impossible online. I emailed them asking about trading it for a Bob's Store credit instead no response. Had I had been told about this stupid return policy I would have gone elsewhere. Instead they just had a sign above eye level nearly impossible to see. Basically EMS has stolen $58 from me and I intend to contact the State Of Connecticut Attorney General and file a complaint. Shop elsewhere. Trust me."

I got shoes from a major brand at a better price than anywhere else I could find. About a week later, they showed up at my door, looking great! I'm happy.

More than slightly over priced. I bought an inner tube for my bike, pumped it up went on a ride came back and that tire was flat. The hole wasn't hard to find, the tube tore. When I went back to them they said they couldn't refund me or give me store credit because I used the tube once. They did have fairly good customer service.